PERFECT FOR: Corporate team members, business leaders, entrepreneurs, executives, franchise organizations and everyone who impacts customer/client experience.
Winning is fun but Winning Big gets you sustained success; and what better way to be inspired about Winning Big than to hear real-life stories of Big Wins at the highest level from Arjun Sen.
Arjun’s real-world marketing, operations, and leadership experience with Fortune 500, start-ups, and emerging companies, will bring you a broad, unique & action-oriented perspective and understanding that will put you on the path to achieve the highest level of success. Blaine Hurst, Former President & CEO of Panera Bread, called Arjun, “One of the most ‘marketing-Intelligent’ minds in the business today. He is the ‘GO-TO GUY’ who makes things happen in the business world.”
In his presentations, Arjun will share the secrets of brands that Win Big and create categories where there is no near-second. The audience will find themselves reliving uplifting real-life, real-impact situations of:
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- Leaders who lead from the front
- Customer experiences that capture customers’ hearts
- Brand origin and founder stories that connect emotionally
Arjun would love to build a tailored presentation for your brand with your perfect-fit stories and go beyond to share behind-the-scenes situations and decision processes to give your audience a first-hand experience of how big wins happen.
Here are five of the highest requested Secrets to Win Big Presentations:
CUSTOMER KARMA® FOR LIFE:
Do good Karma and win the hearts of customers
BE IN THE FEELING BUSINESS®:
Be Human, Think Human, Feel Human, and Act Human to Wow One More® customer
CREATE BRAND STORIES THAT BUZZ:
Tell purposeful stories that break through the clutter to be in a one-of-one category in the customer’s minds
DELIVERING 100% CONSISTENCY:
Focus on what every customer gets every time to create lifetime customer connections
LEAD WITH PURPOSE:
Lead your team successfully beyond the finish line with big inspiration from the corporate trenches
CUSTOMER KARMA® FOR LIFE
Based on Arjun’s best selling book Customer Karma®.
Growing up, Arjun’s grandma always told him, “do good Karma”; Karma is putting in one’s best purposeful effort.
Arjun shares stories of success and recovering failures using the concept of Karma from 30 years of big wins in the corporate world; where he has helped brands worldwide connect to the hearts of customers.
Arjun will take the audience through real-life, real-impact situations to help them see from the point of view of customers; to internalize what it takes to truly connect to customer heartbeats.
This fun and engaging journey filled with real-life experiences, tailored for the audience, will leave them with excitement and easy-to-act ideas. These will inspire them to win their customers’ hearts in their own worlds.
Audience members will leave with how to:
- HAVE PURPOSE CLARITY: Be clear why your brand exists
- GET TO KNOW YOUR CUSTOMER: Go beyond data and listen to their heartbeat
- GO BEYOND “WHY”: Identify “what” you offer your customers, every time
- SEPARATE FROM YOUR COMPETITION: Your “what” and “why” must be a notch above your competition
- CONTINUOUSLY BE BETTER: The best continuously invest in getting better
BE IN THE FEELING BUSINESS®
Based on Arjun’s upcoming book We Are All In The Feeling Business®.
Every customer is a human being with feelings and Arjun has shared his eight-word mantra “Be Human, Think Human, Feel Human, Act Human” with big and small brands, all over the world, to Win Big.
Arjun will take the audience through real-life, real-impact situations connecting with customer feelings and how to Wow One More® customer, every day and every time; this is essential for businesses to be on the sustained path to Win Big.
This fun and engaging journey filled with real-life experiences, tailored for the audience, will leave them with excitement and easy-to-act ideas. These will inspire them to always take solutions all the way to create wow customer feelings.
Audience members will leave with how to:
- HAVE PURPOSE CLARITY: Be clear why your brand exists
- SEE WIDER™ and BEYOND: See what your competition does not see
- ALWAYS CONNECT TO FEELINGS: Don’t just offer solutions instead push hard to create wow feeling moments.
- MAKE IDEAS BIGGER™: Spend an extra moment to make ideas bigger as bigger ideas wow more.
- DELIVER ON THE PROMISE: Promise of a wow feeling followed by consistent delivery creates search-stops-here moments
CREATE BRAND STORIES THAT BUZZ
Based on high-impact brand origin & founder stories Arjun has created for brands.
Customers decide emotionally and justify rationally. In a world where most businesses scream their brand features, Arjun has created crisp purposeful stories that break through the clutter, put businesses in a one-of-one category, and jump-start their journey to ongoing Big Wins.
Arjun will show that every brand with a purpose has a story; and will share real-life secrets with your audience on how to discover and tell those stories to create lifetime customer connections.
This presentation will make every audience member see the power of brand stories and have clear ideas of how to discover and tell brand stories to build winning brands. Purposeful brand story-telling will become a part of their way of life, a change that will put them on the path to long-term success.
Audience members will leave with how to:
- HAVE PURPOSE CLARITY: Be clear why your brand exists
- CREATE A CULTURE OF STORYTELLING: Make storytelling your brand’s official language
- DISCOVER BRAND STORIES: Identify stories of brand origin, founder and customer connection
- CONNECT STORIES TO BRAND PURPOSE: The reason you tell a story is just as important as the story itself
- CONTINUOUSLY FIND NEW STORIES: Fresh stories keep the brand refreshed
DELIVERING 100% CONSISTENCY
Based on Arjun’s experience as VP of Marketing & Operations at Papa John’s and big impact wins for corporate clients.
Promises kept builds trust and brands that consistently deliver (and surpass) their promises create lifetime customer connections. Arjun shares how focusing on “what every customer gets every time” over the last 30 years has helped brands worldwide create long term connections with their customers. He adds secrets to discover opportunities to Wow One More® and Leaky Bucket® areas to avoid; which further strengthen customer connections.
Arjun will take the audience through real-life, real-impact situations to help them see from the point of view of customers how to achieve a consistent brand experience.
This fun and engaging journey filled with real-life experiences, tailored for the audience, will inspire and empower them with easy-to-implement actionable steps to consistently fulfill and surpass customer expectations.
Audience members will leave with how to:
- HAVE PURPOSE CLARITY: Be clear why your brand exists
- MAINTAIN A CLEAR SYSTEMWIDE BRAND PROMISE: What every gets every time
- BE ON A PATH TO WOW ONE MORE: Ready to pounce on common opportunities to wow customers
- ELIMINATE LEAKY BUCKET LOSS: Avoid repeating past mistakes
- CELEBRATE EVERY WIN: Follow every success with a big fist pump
LEAD WITH PURPOSE
Based on Arjun’s experience as VP of Marketing & Operations at Papa John’s and Big Wins as a Brand Whisperer to leaders worldwide.
There is a leader in every one of us and each leader needs to find their unique path to success. Arjun shares leadership stories of success and failure from the corporate world to give the audience members real-world insights into how to jump-start their journey as leaders. These are not leadership principles from business readings but truly time-tested secrets that work in the corporate trenches and make-or-break one’s success.
This fun and engaging keynote tailored for your audience will inspire them with a clear road-map to lead to Big Wins.
Audience members will leave with how to:
- HAVE PURPOSE CLARITY: Be clear why your brand exists
- ALWAYS BE READY: Find big solutions in the smallest of opportunities
- BUILD A CONNECTED TEAM: Connect the team to the purpose and to each other, to create a winning culture
- FOCUS ON THE TEAM WIN: Get every team member across the finish line
- CONTINUOUSLY BE BETTER: The best continuously invest in getting better