Businesses today cannot win by simply satisfying customers. They must go beyond and consistently earn the trust of customers to Win Big. Each member in the audience, in their field cannot stop at simply satisfying our clients. Stopping puts them at the risk of being stagnant and obsolete. Instead they must WOW their guests every time.
The GO BEYOND BEYOND keynote, will reveal the details of the big secret that we are all in the feeling business. Once we connect to the client feelings, then everything falls in place automatically.
The audience will go through a fun, informative journey, full of real-world stories and secrets of how the smallest client centric actions result in lasting client feelings.
Every customer a business retains increases its profits. Retaining a customer costs significantly less than getting a new customer. And finally, a business has access to its current customers, and it is tough to get access to potential new customers.
These three facts together make the OWN CUSTOMERS FOR LIFE keynote one of highest ROI experiences for the audience. The audience will go through different brand experiences, and see from the point of view of customers, what it feels like. They will feel the highs and lows in this story filled journey and the memories will stay with them as they go back to their own world to make difference.
Businesses today are not defined by the 9 out of 10 things they do right, it is the one area they drop the ball that defines the customer experience. The same way even if the last few experiences have been perfect, if the most recent experience is not, customers may start looking at competitive solutions.
Consistency is one of the biggest drivers of long-term success and most brands are searching for processes for this. The search ends at the DELIVER CONSISTENT CUSTOMER EXPERIENCE keynote as the audience learns simple secrets that they can take and use in their business immediately. They will go through a breakthrough informative, yet fun discovery, full of real-world stories.
Did you know that*:
Word of Mouth is the media of today and tomorrow and businesses must put in ongoing effort to generate positive Word of Mouth from every customer.
The EARN 5 STAR WORD OF MOUTH FROM YOUR CUSTOMERS keynote will show the audience how to influence Word of Mouth. The fun discovery, full of real-world stories, will help them share feelings from different industries. These feelings will be life changing, as once they feel like their customers, there is no going back.